fbpx
CommTech #Thailand

Terms and Conditions

Delivery, Product Warranty, Order Cancellation, Return and Refund Policy

Delivery Policy

  •  The company will start counting the delivery period after the customer receives a confirmation e-mail for a successful purchase of the product in full only.
  • The customer will receive a call to schedule a delivery from the courier. according to the phone number provided by the customer when making the payment
  • Shipping Delivery to the specified address: will be delivered after the customer has paid in full. using delivery channels The private transport company Kerry Express, J&T, Flash Express
  • Delivery time will be approximately 4-7 working days, depending on the delivery area, Some items may take some time to receive products from manufacturers or distributors may result in Delivering the product beyond the specified time limit
  • Shipping time is an estimated time. And according to the company's policy, which depends on the shipping company, excluding Saturdays, Sundays, and public holidays.
  • The company reserves the right to deliver products beyond the specified period. If force majeure
  • The company reserves the right to change any conditions. without prior notice

Product Warranty Policy

  1. Products that are damaged or defective from normal use a new product can be exchanged within 7 days from the date the customer receives the product. Items to be replaced must be in perfect condition. There is a complete box and equipment.
  2. Items that are not covered by the warranty include: damaged, broken, broken, dented, burned, chipped, bent, warped, cracked, pierced, scratched, or partially missing the device. deemed the end of the warranty
  3. Damaged products consequence accidents, natural disasters such as floods, fires, lightning, earthquakes, etc., the warranty is void.
  4. Products with an abnormal condition which should not occur spontaneously or storage incorrectly, For example, there are glue stains, water stains, scratches, broken circuit patterns, etc. the warranty is void.
  5. In the event of a problem caused by the software, the company reserves the right to exchange or return the product in such a case.
  6. The product claim must include the box, sticker, and the serial number (Serial No.) attached. If there are damages, torn injections, removed, missing, or altered, the warranty sticker is attached to the product. deemed the end of the warranty period
  7. The company does not accept change. caused by customer error or products that do not have any signs of damage

*** If the product is not in Return conditions or test and does not find any damage as stated. The staff will deliver the said product. return to customers

The warranty period for use by product type

Product Warranty period
Computer and IT device Starting at 1 year (3 years – 5 years)
storage device ( 3 years - 5 years )
Uninterruptible Power Supply (UPS) (2 years - 3 years )
Solar panel         5 years
Network equipment         1 year

Order Cancellation Policy

Order cancellation conditions

  1. You can cancel an order transaction. In the case of the product, It hasn't been exported.
  2. Cancellation of the order, company has damages from the processing fee of 10% of the product price. or a minimum of 1,000 baht per 1 order
  3. The company will return the product after deducting the damage operation fee. and operating costs by transferring money to the account with the name of the purchaser as to the account owner only
  4. If it is a product or spare parts that are made to order or specially ordered, The customer cannot cancel the order in any case. The company reserves the right no refund and deliver the goods to the customers as if the order was complete

Order cancellation notice

If you want to cancel the order, you can contact the staff by email: info@commtech.co.th

Return Policyและคืนเงิน

The company allows the customer to choose a full refund. Or choose to make another product list instead. However, the company There are requirements for the return process.

 

Customers can return the product for the following reasons.

  • Damaged – The product was damaged during shipping.
  • Inoperable – The product will not perform as described in the manufacturer's specifications.
  • Incorrect / Wrong Product – Not the product the customer ordered. (eg. wrong size or wrong color.)
  • Product/Parts Not Received – The product/part specified in the package is missing.
  • The product does not match the stated specifications – The product does not match the specifications, description, or image stated on the website. (This issue is a consequence of a website error/incorrect information.)

 

General conditions for returns

  • Within 7 days from the date of receiving the product
  • The customer has proof of purchase. (order number, order statement, packing slip, bank account)
  • The product must be in new condition and be sent back. in the original packaging with all accessories (including the instruction manual, product warranty card, product certificate of authenticity) and free gifts received.
  • The product must not be used or installed or entered into any data.
  • All products are sealed. must not be opened

สินค้าที่จะทำการส่งคืนนั้นต้องปราศจากการใช้งาน บรรจุอยู่ในบรรจุภัณฑ์เดิม พร้อมคู่มือการใช้งาน อุปกรณ์เสริม และใบกำกับสินค้า สินค้าที่ถูกส่งคืนจะได้รับการตรวจสอบโดยแผนกตรวจสอบคุณภาพสินค้าของบริษัทฯ เพื่อประเมินการชำรุดและความเสียหาย เมื่อสินค้าไปถึงคลังสินค้าของบริษัทฯ ขั้นตอนนี้อาจใช้เวลานานถึง 5 วันทำการ สินค้าทดแทนหรือการคืนเงินจะได้รับการดำเนินการหลังการอนุมัติจากแผนกตรวจสอบคุณภาพสินค้า ในกรณีที่ทางแผนกพบว่าสินค้าไม่เป็นไปตามเงื่อนไขตามที่ระบุไว้ข้างต้น หรือสินค้าไม่มีความบกพร่องตามที่ลูกค้าแจ้ง บริษัทฯ ขอสงวนสิทธิ์ที่จะไม่รับคืน และส่งสินค้ากลับไปยังผู้ส่งโดยไม่มีการแจ้งล่วงหน้า

 

The company reserves the right not to return the product whereas

  • The product does not meet expectations / Dissatisfied – Product does not meet customer expectations.
  • Change your mind – the customer doesn't need the product anymore.

 

Return method

Before the return of shipping, The customer must notify the intention to return the product to the company first, and then the company will coordinate and inform the shipping process and the address that will be sent back to the customer

 

Refund

The customer will receive a refund after the date the company has received the product. That date shall be following the bank's refund process.

 

In case of doubt

You can ask for more information or send your complaint to email: info@commtech.co.th